DarkZen Shipping Policy

Effective Date: August 11, 2026
Last Updated: August 11, 2026

This Shipping Policy explains how DarkZen, L.L.C. handles shipping and delivery of products purchased through the DarkZen website and online shop.

By placing an order through DarkZen, you acknowledge and agree to this Shipping Policy, as well as DarkZen’s applicable Terms & Conditions, Refund & Cancellation Policy, Privacy Policy, and other applicable policies.

1. About DarkZen Products

DarkZen offers products through its online shop, including books, journals, apparel, accessories, and other products.

Some DarkZen products may be made-to-order or produced through third-party print-on-demand or fulfillment providers.

Because products may be manufactured or fulfilled after an order is placed, production and shipping times may vary.

The estimated delivery information displayed at the time of purchase is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.

2. Order Processing

Orders are generally submitted to the applicable fulfillment or production provider after purchase.

Processing time may vary depending on:

  • Product type;

  • Product availability;

  • Production requirements;

  • Order volume;

  • Destination;

  • Holidays;

  • Weekends;

  • Manufacturing delays;

  • Supplier delays; and

  • Other circumstances outside DarkZen’s reasonable control.

The time required to produce or prepare an item is separate from shipping/transit time.

An order that is marked as shipped may still require additional time to reach its destination.

3. Made-to-Order and Print-on-Demand Products

Certain DarkZen products are made or printed only after an order is placed.

For these products:

  • Production begins after the order is submitted;

  • Production cannot necessarily be cancelled once it has entered production;

  • Delivery times may vary;

  • Products may arrive separately if fulfilled by different facilities;

  • Packaging may vary;

  • Products may be shipped directly from a third-party fulfillment facility; and

  • The return or refund eligibility of the product is governed by DarkZen’s applicable Refund & Cancellation Policy.

Because these products may be produced specifically in response to your order, please carefully review your product selection, size, color, personalization, shipping address, and other order information before completing your purchase.

4. Estimated Delivery Times

Any shipping or delivery estimates provided on the DarkZen website are estimates only.

Actual delivery may be affected by:

  • Carrier delays;

  • Weather;

  • Customs;

  • Postal service disruptions;

  • Holidays;

  • Incorrect addresses;

  • International transportation;

  • Customs inspections;

  • Import restrictions;

  • Local delivery conditions;

  • Remote delivery locations;

  • Natural disasters;

  • Labor disruptions;

  • Government restrictions; and

  • Other circumstances outside DarkZen’s reasonable control.

DarkZen does not guarantee delivery by a particular date unless a specific guaranteed delivery service is expressly offered and identified at checkout.

Please do not place an order if you require delivery by a specific date unless you have confirmed with DarkZen that the requested delivery timeframe can be accommodated.

5. Shipping Charges

Applicable shipping charges will generally be displayed during checkout before you complete your purchase.

Shipping charges may vary depending upon:

  • Product;

  • Quantity;

  • Destination;

  • Package size;

  • Package weight;

  • Shipping method;

  • Fulfillment location; and

  • Carrier rates.

DarkZen reserves the right to modify shipping charges at any time. Changes will not affect orders already accepted and paid for unless otherwise permitted by applicable law.

6. Shipping Destinations

DarkZen may offer domestic and/or international shipping depending on the product and fulfillment provider.

Not every product may be available for shipment to every country.

Certain destinations may be unavailable because of:

  • Carrier restrictions;

  • Manufacturer restrictions;

  • Import regulations;

  • Customs restrictions;

  • Sanctions;

  • Local laws;

  • Product restrictions;

  • Geographic limitations; or

  • Other circumstances beyond DarkZen’s reasonable control.

If an order cannot legally or practically be fulfilled to your destination, DarkZen may cancel the order and issue an applicable refund.

7. International Orders

International customers are responsible for understanding the laws and requirements applicable to importing products into their country.

International orders may be subject to:

  • Customs duties;

  • Import taxes;

  • Value-added taxes;

  • Brokerage fees;

  • Handling fees;

  • Customs processing fees;

  • Local postal fees; and

  • Other government or carrier charges.

These charges are generally the responsibility of the recipient and are not included in the purchase price or shipping charge unless expressly stated otherwise at checkout.

DarkZen does not control the amount of customs duties, taxes, or other import charges imposed by a destination country.

8. Customs Delays

International shipments may be delayed while being processed by customs.

DarkZen cannot control:

  • How long customs takes to process a package;

  • Whether customs opens or inspects a package;

  • Whether additional documentation is requested;

  • Whether an item is subject to import restrictions; or

  • Whether customs assess duties or taxes.

Customs-related delays do not constitute a failure by DarkZen to ship an order.

9. Customs Refusal or Abandonment

If a customer refuses delivery because of customs charges, import requirements, or other destination-country requirements, the package may be returned, held, or abandoned.

Where a package is returned to DarkZen or its fulfillment provider, DarkZen will determine the appropriate resolution based on the circumstances and applicable law.

Original shipping charges, return shipping charges, customs fees, duties, taxes, and other costs may not be refundable.

If a package is abandoned because the recipient refuses to pay required customs charges or fails to provide required information, DarkZen may be unable to provide a replacement or refund.

10. Accurate Shipping Information

You are responsible for providing a complete and accurate shipping address.

Please carefully verify:

  • Full name;

  • Street address;

  • Apartment/unit number;

  • City;

  • State/province;

  • Postal code;

  • Country; and

  • Telephone number, where requested.

DarkZen is not responsible for delays, failed deliveries, additional shipping charges, or lost packages resulting from incorrect, incomplete, or outdated information supplied by the customer.

11. Changes to Shipping Addresses

If you discover that your shipping address is incorrect after placing an order, contact DarkZen as soon as possible.

DarkZen will make reasonable efforts to request an address correction when possible.

However, because orders may be transmitted quickly to production or fulfillment providers, DarkZen cannot guarantee that an address can be changed after an order is placed.

Once an order has entered production or been shipped, changes may no longer be possible.

12. Tracking Information

Where tracking is available, tracking information may be provided by email or through the applicable order system.

Tracking information may not appear immediately after an order is marked as fulfilled or shipped.

Carrier tracking information is controlled by the carrier.

DarkZen is not responsible for inaccuracies, delays, interruptions, or temporary unavailability of carrier tracking information.

13. Lost, Stolen, or Missing Packages

Once an order has been delivered to the shipping address provided by the customer, DarkZen generally considers the shipment delivered.

DarkZen is not responsible for packages that are:

  • Stolen after delivery;

  • Taken from a mailbox;

  • Taken from a porch;

  • Accepted by another person at the delivery address;

  • Delivered to a building reception area;

  • Delivered to a mailroom;

  • Delivered to a designated safe location; or

  • Otherwise lost after confirmed delivery.

Customers are encouraged to use a secure delivery location.

If tracking indicates that a package was delivered but you cannot locate it, you should first check:

  1. Your mailbox or delivery area;

  2. Your building’s reception or mailroom;

  3. With household members;

  4. With neighbors; and

  5. With the applicable carrier.

You should also contact DarkZen promptly if the package cannot be located.

14. Packages Lost in Transit

If a shipment appears to have been lost while in transit, contact DarkZen as soon as reasonably possible.

DarkZen may investigate the shipment with the applicable fulfillment provider or carrier.

Where appropriate and available, DarkZen may request a replacement or other resolution.

However, DarkZen does not guarantee replacement or reimbursement for every shipment reported as lost, particularly where the carrier records indicate successful delivery or where the loss resulted from an incorrect address or circumstances outside DarkZen’s control.

Any replacement or refund will be handled in accordance with applicable law and DarkZen’s Refund & Cancellation Policy.

15. Damaged Products

If your order arrives visibly damaged, please document the condition of:

  • The shipping package;

  • The shipping label;

  • The damaged product; and

  • Any visible damage to the packaging.

Photographs may be required to assist DarkZen or its fulfillment provider in evaluating the claim.

Contact DarkZen promptly after receiving the damaged item.

Where appropriate, DarkZen may coordinate with the fulfillment provider or carrier to determine whether a replacement or other remedy is available.

16. Incorrect or Defective Products

If you receive a product that is materially different from what you ordered, or a product that appears to have a manufacturing or fulfillment defect, contact DarkZen promptly.

Please provide:

  • Order number;

  • Description of the issue;

  • Photographs where applicable; and

  • Any other information reasonably requested by DarkZen.

DarkZen may investigate the issue with its fulfillment provider.

Any replacement, refund, or other remedy will be handled according to DarkZen’s applicable Refund & Cancellation Policy and applicable law.

17. Multiple Shipments

If an order contains multiple products, products may be shipped separately.

This may occur when products are:

  • Produced at different facilities;

  • Fulfilled by different providers;

  • Available at different times; or

  • Subject to different shipping requirements.

You may therefore receive multiple packages for a single order.

Separate shipments do not necessarily indicate that an item is missing.

18. Shipping Delays

DarkZen is not responsible for shipping delays caused by circumstances outside its reasonable control.

Examples include:

  • Carrier delays;

  • Weather;

  • Natural disasters;

  • Floods;

  • Fires;

  • Earthquakes;

  • Transportation disruptions;

  • Labor disputes;

  • Postal-service disruptions;

  • Customs delays;

  • Government actions;

  • Import restrictions;

  • Pandemics;

  • Communication failures;

  • Production delays;

  • Supplier delays;

  • Power outages;

  • Infrastructure failures; and

  • Other force majeure events.

Where legally required, DarkZen will provide any remedy required by applicable law.

19. Holidays and Peak Seasons

Shipping and production times may increase during:

  • Holidays;

  • Major shopping periods;

  • Seasonal promotions;

  • Product launches;

  • Unexpected periods of high demand; and

  • Other peak periods.

If a product is intended as a gift, we recommend ordering sufficiently in advance to account for potential production, shipping, and carrier delays.

20. Delivery to Remote Locations

Deliveries to remote, rural, international, military, diplomatic, or otherwise difficult-to-service locations may require additional time or incur additional charges.

DarkZen cannot guarantee delivery availability to every geographic location.

21. Refused Deliveries

If you refuse delivery for reasons unrelated to a defect or error attributable to DarkZen, you may be responsible for:

  • Original shipping costs;

  • Return shipping costs;

  • Customs charges;

  • Duties;

  • Taxes;

  • Carrier fees;

  • Fulfillment fees; and

  • Other costs incurred in connection with the shipment.

Any refund will be subject to DarkZen’s applicable Refund & Cancellation Policy and applicable law.

22. Order Cancellation Before Shipment

If you wish to cancel an order, contact DarkZen as soon as possible.

Because certain products are made-to-order or enter production quickly, DarkZen cannot guarantee that an order can be cancelled after it has been submitted to production or fulfillment.

Any cancellation or refund will be governed by DarkZen’s Refund & Cancellation Policy.

23. No Responsibility for Third-Party Carriers

Shipping may be performed by independent third-party carriers and fulfillment providers.

DarkZen does not control the day-to-day operations of these companies.

Accordingly, DarkZen is not responsible for:

  • Carrier employee conduct;

  • Carrier routing decisions;

  • Carrier delays;

  • Carrier strikes;

  • Carrier tracking errors;

  • Carrier vehicle problems;

  • Carrier facility closures;

  • Carrier delivery practices; or

  • Other circumstances outside DarkZen’s reasonable control,

except where applicable law provides otherwise.

DarkZen will, where reasonably possible, assist customers in resolving shipping issues with the applicable provider.

24. Delivery Estimates Are Not Guarantees

Any delivery date or shipping timeframe displayed on the DarkZen website is an estimate unless expressly identified as a guaranteed service.

Do not rely on an estimated delivery date for time-sensitive purchases such as gifts, events, travel, birthdays, holidays, or other occasions.

DarkZen will not be responsible for losses resulting solely from reliance on an estimated delivery date, except where prohibited by applicable law.

25. Refunds and Shipping Costs

Shipping charges are generally non-refundable unless:

  • Required by applicable law;

  • DarkZen shipped the wrong product;

  • The product was materially defective;

  • DarkZen otherwise agrees to provide a refund; or

  • Another remedy is required under DarkZen’s Refund & Cancellation Policy.

Please review the DarkZen Refund & Cancellation Policy before placing an order.

26. No Guarantee of Delivery

DarkZen does not guarantee that every order will successfully reach its intended destination.

Delivery may be prevented by:

  • Incorrect addresses;

  • Customs restrictions;

  • Import restrictions;

  • Carrier limitations;

  • Recipient refusal;

  • Unavailability of the recipient;

  • Natural disasters;

  • Government restrictions;

  • Security concerns;

  • Product restrictions; or

  • Other circumstances outside DarkZen’s reasonable control.

Where delivery cannot be completed, DarkZen will determine the appropriate resolution in accordance with its applicable policies and applicable law.

27. Fraud Prevention and Order Verification

DarkZen reserves the right to delay, review, or cancel an order where reasonably necessary to:

  • Verify payment;

  • Confirm shipping information;

  • Prevent fraud;

  • Address suspected unauthorized transactions;

  • Comply with legal requirements; or

  • Protect DarkZen, its customers, or its fulfillment partners.

If an order is cancelled for these reasons, any applicable refund will be processed according to the circumstances and applicable law.

28. Changes to This Shipping Policy

DarkZen may update this Shipping Policy from time to time.

The updated version will be posted on the DarkZen website with an updated “Last Updated” date.

Changes will generally apply to orders placed after the updated policy becomes effective, unless otherwise required by law.

29. Governing Terms

This Shipping Policy should be read together with DarkZen’s:

  • Terms & Conditions

  • Refund & Cancellation Policy

  • Privacy Policy, where applicable

If there is a conflict between this Shipping Policy and another DarkZen policy concerning shipping, this Shipping Policy will control the shipping-specific issue unless applicable law requires otherwise.

30. Contact DarkZen

If you have a question about an order, shipping, delivery, damaged merchandise, or a missing package, please contact DarkZen through the contact information provided on the DarkZen website.

When contacting DarkZen about an order, please include your:

  • Full name;

  • Order number;

  • Email address used for the order;

  • Shipping destination; and

  • Description of the issue.